Frequently Asked Questions

Our standard MOQ for custom OEM orders is 5,000 units per product. However, we offer flexible MOQ options starting at 1,000 units for select products. For bulk orders exceeding 50,000 units, we provide additional volume discounts. Contact our sales team to discuss your specific requirements.

Yes, we offer comprehensive OEM/ODM services including custom logo printing, packaging design, and brand customization. We can print your logo on the camera body, packaging, and include custom user manuals. Our design team will work with you to create branded materials that meet your specifications.

We accept T/T (Telegraphic Transfer), L/C at sight, and PayPal for sample orders. For first-time clients, we typically require 30% deposit with the balance paid before shipment. Our sales team will provide detailed payment terms based on your order volume and partnership history.

Standard orders (without customization) typically ship within 3-4 weeks. Custom OEM orders with branding require 4-6 weeks for production. Shipping time varies by destination: 7-14 days by sea freight, 3-5 days by air freight. In case of customs delays or force majeure, we will notify you promptly.

Yes, we offer sample units for quality assessment before bulk orders. Sample fees are refundable upon placing a bulk order. We can send pre-production samples with your custom branding for final approval. Sample delivery typically takes 5-7 business days.

Our cameras support standard 35mm film (135 format). We offer both single-use disposable cameras pre-loaded with film and reusable cameras compatible with standard 35mm film rolls. Our cameras are DX-coded for automatic ISO recognition in compatible cameras.

Our pre-loaded disposable cameras have a shelf life of 2-3 years when stored in cool, dry conditions away from direct sunlight. We recommend stocking rotation to ensure optimal film quality. Each camera is vacuum-sealed to maintain freshness until opened.

Yes, we offer various customization options including flash modes, lens specifications, body colors, and special features like waterproof housing. We can also modify film sensitivity (ISO), exposure counts (12/24/36), and add custom decorations. Our R&D team can develop new features based on your requirements.

Our products comply with CE, FCC, and RoHS certifications. We also maintain ISO 9001:2015 quality management certification. For specific market requirements, we can provide additional certifications such as KC (Korea), PSE (Japan), and UL testing. Documentation is available upon request.

Yes, we ship to over 50 countries worldwide. We work with reliable freight forwarders to ensure safe and timely delivery. Shipping costs are calculated based on volume, weight, and destination. We offer FOB, CIF, and DDP shipping terms to accommodate different client preferences.

If your order is delayed beyond the estimated delivery window, please contact our customer service team immediately. We will investigate the status with our logistics partners. In cases of unavoidable delays (weather, customs, etc.), we will provide alternative solutions and keep you updated throughout the process.

All cameras are individually sealed in light-proof packaging, then packed in sturdy cartons with adequate cushioning materials. Our standard carton sizes are: 44cm × 29.5cm × 31cm, 39cm × 33cm × 29cm, and 59.5cm × 47cm × 30cm. Custom packaging with your brand is available for OEM orders.

We provide a 12-month warranty against manufacturing defects for all our products. This covers mechanical failures, shutter issues, and film transport problems under normal use. The warranty does not cover damage from improper handling, accidents, or use of incompatible film. We offer replacement or repair for valid warranty claims.

While we take every precaution to ensure safe packaging, shipping damage can occasionally occur. If products arrive damaged, please document the damage with photos and contact us within 48 hours. We will file a claim with the shipping carrier and arrange for replacement units or appropriate compensation for verified damage claims.

Yes, we offer dedicated technical support for our wholesale and OEM partners. This includes product specifications, usage guidelines, troubleshooting guides, and marketing materials. Our account managers provide personalized support to help you succeed with our products in your market.